Best Video Converter FAQ

1. How to install video conversion software.

1.1. Before installing video converter, Windows video codecs should be updated.

Download and install these drivers:

- Quick Time, http://www.apple.com/quicktime/download/

- KLite codec pack, http://www.free-codecs.com/download/K_Lite_Mega_Codec_Pack.htm

1.2. Download and install video converter following on-screen instructions.

 

2. How to rip protected DVD.

Warning! Customers responsible for DVD copyright protection. Do not redistribute converted/ripped DVD content.

2.1. To rip protected DVD free decryptor required. Download DVD decryptor, such as DVD43 from this website.

2.2. Install DVD decryptor.

2.3. Reboot your computer.

2.4. Use Best DVD Ripper with protected DVD.

 

3. I have opened video files / DVD chapters on workspace, but 'CONVERT' button disabled (has gray color).

Select at least one chapter/source file.

 

4. Can't convert video files, possible crash during ripping.

Update Windows video codec. Download and install these software:

- Quick Time, http://www.apple.com/quicktime/download/

- KLite codec pack, http://www.free-codecs.com/download/K_Lite_Mega_Codec_Pack.htm

- DivX, http://www.divx.com/en/software/divx-plus

 

5. Getting message like «Cannot open the file. The file is corrupted or the format is not supported».

Update Windows video codec. Download and install these software:

- Quick Time, http://www.apple.com/quicktime/download/

- KLite codec pack, http://www.free-codecs.com/download/K_Lite_Mega_Codec_Pack.htm

- DivX, http://www.divx.com/en/software/divx-plus

 

6. Can't start Video Converter getting message “The program has encountered a problem and needs to close”.

6.1. Please uninstall the program using Start -> Settings -> Control Panel -> Add or Remove software.

6.2. Please disable your Antivirus program and Firewall temporarily and redownload the program from our site.

6.3. Install the downloaded program. Close all other applications only for the moment of installation. Reboot the computer after the program installation.

6.4. We recommend you also to download and install the latest QuickTime player at http://www.apple.com/quicktime/download/ and Codec Pack at http://www.free-codecs.com/K_Lite_Mega_Codec_Pack_download.htm

 

7. How to change user interface language.

Menu Tools->Preferences->Interface language